Description

Tasks:

The Restaurant Server is responsible for taking customer’s food and drink orders, serves food and beverage, prepares itemized checks, and sometimes accepts payments. May perform additional duties, which may include escorting guests to tables, serving customers seated at counters, setting up and clearing tables, or operating a cash register/point of sales system. The server will also check the identification of patrons to ensure they meet the legal requirement for the purchase of alcohol. They are responsible for providing the highest quality of service possible to guests in an efficient and courteous manner.

• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag when working (per brand standards).
• Always comply with Mid-Continent Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Comply with certification requirements as applicable to position to include Alcohol Awareness, Food Handlers, Safety, etc.
• Be familiar with the organization of the restaurant and lounge and know the function of each job position.
• Have a thorough knowledge of menus and specials in the restaurant.
• Service guests with all food and beverage requirements in a warm, friendly, courteous, and professional manner.
• Clear, clean, and reset tables as needs.
• Be familiar with the operation of the point of sales (P.O.S.) system.
• Carry out cashiering functions in closing checks and end of shift paperwork.
• Perform opening and closing procedures, and side work duties, according to station rotation assignment.
• Ensure that tables and side stands are kept stocked, tidy, and clean.
• Maintain compliance with all company policies and procedures.

Requirements

Activities:

• High School diploma or equivalent required.
• At least one year of serving experience preferred.
• Alcohol Awareness Certification (must comply with State regulations).
• Food Handlers Certification (must comply with State regulations).

Skills Needed:

• Medium work – exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• Must work well in stressful/high pressure situations.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
• Must maintain composure and objectivity under pressure.